• Are you being forced to do more with less?
  • Have you become very outcome driven?
  • Are you being urged to collaborate with other organizations by funders?
  • Do you want to avoid the infrastructure cost of a call center?
  • Does your clientele need human contact 24/7?

211 Answering Solutions is here for YOU!

211 Answering Solutions...

is offering a wide array of telephone based communication services to organizations and their clients who may be looking for assistance during regular or non-traditional business hours. Depending on the organization's needs and wishes, 211 can act as a simple call answering service or provide phone support for more complex needs.

The types of services being offered by 211 Answering Solutions include, but are not limited to, the following:

  • 24/7 Answering Services
  • Information & Referral
  • Appointment Setting & Confirmation
  • Follow-up Communciations
  • Crisis Intervention, De-escalation & Active Listening

 

There are two categories of services, depending on the organization's needs: Simple & Complex Calls

  • Simple Calls - calls that do not require our specialists to go through any specialized training and do not take long periods of time. These are typically related to appointment scheduling, information & referral or after-hour message taking.
     
  • Complex Calls - calls that require our Specialists to have some level of expertise and are more intense in nature. These can be long, extensive calls related to crisis situations or other high-stress circumstances.

Why 211?

  • It is our mission! We support the health & human service system as a whole.
  • 24/7! Our staff are available 24 hours a day/ 7 days a week / 365 days a year to answer the phone.
  • Technology! We already have the infrastructure in place -- we just need your business.
  • Trained Staff! Our Resource Specialist's undergo 100+ hours of training before ever taking a call.
  • Our staff Is Caring & Compassionate... and will do whatever it takes to help your clients.
  • Reporting Capabilities! Our system allows us to create detailed, customized reports for you.
  • Expertise! 211 has been providing phone based services since 1971.

 

For more information, call 561-547-8637 and mention

211 Answering Solutions!